Return & Exchange Policy
Effective Date: [25-07-2025]
At Rangsaj, we aim to ensure that you are fully satisfied with every purchase. If for any reason you're not happy with your order, we offer a simple return and exchange process, subject to the terms below:
✅ Eligibility for Return or Exchange
You may request a return or exchange if:
-
The item is unstitched, unused, and in its original packaging with tags attached
-
The request is made within 7 days of receiving your order
-
The product received is defective, damaged, or incorrect
🚫 Non-Returnable Items
We do not accept returns or exchanges for:
-
Stitched or customized products
-
Items that have been worn, washed, or altered
-
Products returned after 7 days of delivery
-
Sale or discounted items (unless faulty)
🔁 How to Request a Return or Exchange
-
Contact Us within 7 days of receiving your item.
Email: admin@rangsaj.com
Subject: Return Request – Order #[Your Order Number] -
Provide:
-
Your full name and order number
-
Reason for return/exchange
-
Photos of the product if damaged or incorrect
-
-
Once your return is approved, send the item via the same courier company it was delivered through to the address we’ll share with you.
📦 Return Shipping Costs
-
If the item is being returned due to our error (e.g., wrong or defective item), we will cover the return shipping cost.
-
If you are returning for any other reason (e.g., changed your mind), you will be responsible for the return shipping.
💸 Refund Process
-
Refunds (if applicable) will be issued within 5–7 business days after we receive and inspect the returned item.
-
Refunds are made via bank transfer or in the original payment method.
-
Shipping charges are non-refundable (unless the return is due to our fault).
🔄 Exchange Process
-
Once your return is received and approved, your replacement product will be shipped within 3–5 business days, subject to availability.
📌 Important Notes
-
Please ensure returned items are packed securely to avoid damage during transit.
-
We reserve the right to decline returns that do not meet the above criteria.
📩 Need Help?
If you have questions about our return or exchange process, contact our support team at:
📧 admin@rangsaj.com